Terms and Conditions
Effective Date: December 15, 2024
These Terms & Conditions ("Agreement") govern all reservations and bookings at [Rental Property Name] ("Property") operated by RDC Rentals, LLC ("Owner" or "We"). By booking and staying at the Property, the Guest ("You") and all members of your party agree to the following terms:
1. Booking and Payment
Full payment for the reserved stay is required, with options to pay by credit card, cash, or check.
Credit card payments are due by check-in using the secure payment link provided in your confirmation email.
Cash/check payments are due before check-out and must be left in the designated locked dropbox.
Non-payment or incomplete payment will result in immediate invoicing, due immediately.
Refund Policy:
Cancellations during snowmobile season due to verified poor trail conditions (based on local trail authorities) are fully refundable, regardless of the time of notice. However, if payment has not been received prior to the cancellation, no refund or credit will be issued.
Refunds for cancellations follow the cancellation policy outlined in the cancellation policy.
Credit card refunds will be processed to the original card; all other refunds will be issued by check within 30 days.
2. Rental Rules
The maximum occupancy of the Property must not exceed the number stated at booking without prior approval.
No pets are allowed on the Property unless explicitly approved as a service animal under the ADA.
Guests must keep the Property clean, safe, and in good condition throughout their stay.
Use of the Property for commercial purposes, parties, or events is strictly prohibited without prior written consent.
Guests are responsible for damages, including lost or damaged linens and towels, charged at 2x the standard cost.
All garbage must be bagged and disposed of in the dumpster provided.
Service Animal Policy:
We maintain a pet-free home. However, we fully respect the need for Service Animals and the important job they provide for their owners.
If you require a Service Animal, please note the following:
Pre-Booking Acknowledgment:
You may be asked:
"Is the dog a Service Animal required because of a disability?"
"What work or task has the dog been trained to perform?"
No additional documentation, identification, or demonstration of the Service Animal’s tasks will be requested.
Guidelines for Service Animals:
Your Service Animal must be housebroken and under the handler's control at all times. Leashes, harnesses, or tethers are preferred unless they interfere with the Service Animal’s tasks or the individual’s disability prevents their use. In such cases, control must be maintained through voice commands or other effective means.
Be considerate of other guests who may expect a pet-free home as listed. For this reason, Service Animals should not be allowed on furniture or counters unless medically necessary.
The Service Animal must not be left unattended in the property unless crated or otherwise appropriately secured. If you leave the property, your Service Animal should accompany you.
The Service Animal must use the bathroom outside. Any mess outside must be promptly picked up and properly disposed of by the handler.
Behavior and Responsibility:
Service Animals must be non-aggressive, non-destructive, and should not display repeated, unprovoked barking or disruptive behaviors.
You are responsible at all times for your Service Animal's behavior. If any damage occurs as a result of the animal, you will be responsible for the cost of cleaning, repairs, or replacements, consistent with our policies for all guests.
Puppies and Service Animals in Training:
Please note that under the ADA, puppies and Service Animals in training are not considered Service Animals. Unfortunately, we are unable to accommodate them at this time unless state or local laws provide otherwise.
By booking our property and including your Service Animal, you agree to these terms and confirm that your animal meets the above requirements. Thank you for helping us maintain a safe and welcoming space for all our guests.
3. Check-In and Check-Out
Check-in is by self check-in with a secure key code provided via email three days prior to arrival.
Early check-ins need to be approved. We do our best to accommodate early check-in requests.
Guaranteed check-in time is 3pm Eastern.
Check-out must occur at or by the designated time (11am Eastern). All personal belongings must be removed, and cash/check payments, if applicable, must be left in the dropbox.
4. Rental Agreement and Identification
A signed Rental Agreement and valid photo ID are required to confirm your reservation.
The Guest is responsible for reporting the total number of guests staying on the Property.
5. Damage and Access
You must notify the Owner immediately of any damages, maintenance issues, or unsafe conditions.
The Owner may access the Property for inspection, repairs, or in emergencies.
6. Cancellations and Early Departure
Guests are responsible for the full rental amount for the dates reserved.
No refunds will be given (if paid via card) for unused nights if the Guest or any party member chooses to leave early. If cash pay, you will be expected to pay for all days/guests reserved.
7. Safety and Liability
Guests participate in any activities (e.g., hiking, snowmobiling, outdoor activities) at their own risk, including on the Property.
The Owner is not responsible for injuries, loss, or damages except in cases of gross negligence.
Guests must exercise caution with stairs, decks, and any equipment provided.
Guests are expected to shovel walkways while staying at the Property.
Snow plowing of the driveway will be arranged by Owner. Guests may be asked to move vehicles in cooperation with keeping the driveway plowed.
8. Force Majeure
No refunds will be provided for disruptions caused by power outages, water shortages, weather events, or acts of nature.
Guests are responsible for their safety during such events.
Owner will contact the necessary service providers to assist.
9. Lost and Found
Left-behind items will be stored for 30 days. Guests are responsible for shipping costs if items are requested for return.
10. General Terms
This Agreement is governed by the laws of the state where the Property is located. Any disputes must be resolved in the county where the Property is situated.
Guests agree to comply with all federal, state, and local laws and regulations during their stay.
By booking and staying at the Property, you agree to these Terms & Conditions, as well as the policies outlined in the Rental Agreement.
Contact Information:
RDC Rentals, LLC
276 Morning Star Trl, Nekoosa, Wisconsin 54457
Email: contact@rdcrentals.com
Phone: 715-820-2267